Returns & Exchanges
Due to the perishable nature of our tea blends and dry mixes, we cannot accept returns once the product has been opened. If your order arrives damaged or incorrect, please contact us within 7 days for a full refund or replacement.
Contact Support
Email our customer service team at [email protected] with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photos of the damaged packaging or incorrect items so we can verify the claim with our fulfillment department.
Await Approval
Our team will review your request within 48 hours and notify you via email regarding the approval of your refund or exchange.
Resolution Process
Approved refunds will be credited back to your original payment method, while replacement teas will be shipped out at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing